What's in the fine print of your disaster recovery vendor agreement? | Network World

Disaster-recovery solutions require several complex, moving parts coordinated between your production site and the recovery site. Service-level agreements are ultimately the most accurate way to determine where responsibility is held for disaster-recovery process and execution. It’s important to have SLA documentation around these critical aspects of recovery so that customers have commitments from their vendor. I’s also important that a service provider’s agreements contain service-credit backed SLAs for additional accountability. Read more